Thank you for shopping with Malca Travel. We are committed to ensuring your satisfaction with every purchase. Please read our Refunds and Return Policy carefully before placing an order.

Returns Eligibility

We accept returns for the following:

  • Items that are defective, damaged, or incorrect

  • Unused items in original packaging and condition

To be eligible for a return:

  • You must request a return within 7 days of receiving your order

  • The product must be unused, undamaged, and in its original packaging with all tags and accessories included

  • Proof of purchase (order number or receipt) is required

How to Initiate a Return

To request a return, please contact our support team within 7 days of delivery at:

Email [email protected]

Include the following:

  • Your full name and order number

  • A brief explanation of the reason for the return

  • Photos of the product if it is damaged or defective

Once your return request is approved, we will provide instructions for returning the item to our designated address.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost

  • If the return is due to any other reason (change of mind), the customer is responsible for return shipping costs

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 7 business days via your preferred refund method

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale

  • Used or damaged items due to customer misuse

  • Items returned after 7 days of delivery

Late or Missing Refunds

If you have not received your refund within 7 business days of approval, please contact us at [email protected] for assistance.

Contact Us

If you have any questions about your return or refund, please reach out to [email protected].