At Malca Travel, we are committed to delivering your travel essentials safely and efficiently. This Shipping Policy outlines how we handle the shipment of your orders.
Order Processing
All orders placed on our website are processed within 1–2 business days after confirmation. You will receive an order confirmation via email once your purchase is successfully submitted.
Delivery Method
We offer cash on delivery (COD) as our only payment method. Our delivery partners will collect the payment at the time of delivery. Please ensure someone is available to receive the package and make the payment.
Shipping Carriers
We work with trusted global and local courier services to ensure secure and timely delivery of your orders. Tracking details may be provided depending on the courier service used.
Order Tracking
If tracking is available for your region or courier, we will share tracking information via email once your order has been shipped. If you have questions about the status of your order, please contact us at:
Email [email protected]
Delivery Attempts
Our delivery partners will attempt to deliver your package to the address you provided at checkout. If the delivery fails due to an incorrect address or the recipient being unavailable, the order may be returned to us. Please ensure your address and contact information are accurate.
Damaged or Lost Packages
If your order arrives damaged or is missing, please notify us within 48 hours of delivery. Send an email to [email protected] with your order number, description of the issue, and any relevant photos. We will work to resolve the issue promptly.
Contact Us
If you have any questions or concerns about shipping, please contact our support team [email protected].